LinesCollections

System.lines object

Contains access to Live Chat system collections, is always available as a global value in scripts: 

const cu = await System.users. getCurrentUser();
await System.lines.sessions.assignToOperator(cu);

Hierarchy

  • LinesCollections

Properties

Readonly channels

channels: LineChannels

Channels (messengers).

Readonly clients

clients: LineClients

Clients.

Readonly lines

lines: Lines

Live Chats.

Readonly metrics

metrics: LineMetrics

Metrics.

Readonly sessions

sessions: LineSessions

Sessions.

Methods

getOperatorStatus

  • The method returns an operator’s status.

    Returns one of the values OperatorStatusType: 

    const user  = await System.users.getCurrentUser();
const operatorStatus = await System. lines.getOperatorStatus(user);

    Parameters

    Returns Promise<OperatorStatusType>

setOperatorStatus

  • The method is used to change an operator’s status.

    Example: 

    const user = await System.users.getCurrentUser();
await System.lines.setOperatorStatus(user, OperatorStatusType.offline);

    Parameters

    Returns Promise<void>