Telephony

Make an outgoing call on behalf of the current user.

A call can be made in one of the following ways:

• via the CTI panel in the current browser tab — if the user is connected to telephony via such a panel;
• via a softphone — if the user has a softphone app installed and configured on their computer. To successfully send a call request, make sure the telephony provider is connected. Example of checking telephony provider connection:

  const providers = await  System.voip.getConnectedProviders();
  if (providers.length > 0) { 
    await  System.voip.generateCall(providers[0].code, '39XXYYYYYYY'); 
  } 
  

Get connected telephony providers for the current user.

For each of the specified providers, the current user can receive incoming calls and make outgoing calls. A provider is considered connected if:

• a system user is mapped to an internal phone extension;
• when using a CTI panel for telephony, the panel is connected to the provider in the browser tab. Example of retrieving connected providers:

  const  providers = await System.voip.getConnectedProviders();
  if  (providers.length > 0) { 
    await System.voip.generateCall (providers[0].code, '39XXYYYYYYY'); 
  }